FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

Payments Merchandise

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

MOODSTORIES.ONE accepts MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with Apple Pay or store credit.

DO I HAVE TO PAY TAX ON MY PURCHASE?

Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may differ slightly from the total charged, usually by no more than a few cents.

WHAT IS A "VERBAL AUTHORIZATION" AND WHY DO YOU NEED ONE FOR MY ORDER TO SHIP?

A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an email requesting a verbal authorization. The MOODSTORIES customer service team can be reached by email at order@moodstories.info and chat via our website during normal business hours.

PAYMENT FAQS

WHAT TYPES OF PAYMENT DO YOU ACCEPT?

MOODSTORIES.ONE accepts MasterCard, Visa, Discover, American Express and ATM/debit cards with the Visa or MasterCard logo. You may also pay with Apple Pay or store credit.

DO I HAVE TO PAY TAX ON MY PURCHASE?

Yes. Sales tax is calculated according to the state and county tax laws where the order is being shipped. The tax shown online is only a quote and may differ slightly from the total charged, usually by no more than a few cents.

WHAT IS A "VERBAL AUTHORIZATION" AND WHY DO YOU NEED ONE FOR MY ORDER TO SHIP?

A brief conversation with a Customer Service Representative is sometimes necessary to verify credit card information. This is known as a "verbal authorization" and it protects cardholders from unauthorized purchases. If you receive an email requesting a verbal authorization. The MOODSTORIES customer service team can be reached by email at order@moodstories.info and chat via our website during normal business hours.

Returns & Exchanges

IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at Dressbarn.com given that items are returned in full accordance with our Return Policy. MOODSTORIES does not refund the original shipping charges.

With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return. 

Online Returns Policy

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • All merchandise must be returned in its original packaging.
  • For sanitation reasons, all swimsuits and face mask are final sale.
  • Returns sent back to our warehouse that have not been generated through our returns portal or by contacting our Customer Service team directly will be charged a $10 manual processing fee

To return by mail - The MOODSTORIES customer service team can be reached by email at order@moodstories.info and chat via our website during normal business hours. We will provide you with a return label that you may take to any of your local carriers.

 Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Returns Department. Once your return is fully processed, you will receive your refund in the form of store credit redeemable at MOODSTORIES.AE

Helpful Hint: MOODSTORIES is not responsible for returns until they reach our Returns Department. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, MOODSTORIES will not issue a store credit refund for your returns.

RETURNS & EXCHANGES

IMPORTANT: With limited exceptions, returns are refunded in the form of online store credit redeemable at Dressbarn.com given that items are returned in full accordance with our Return Policy. MOODSTORIES does not refund the original shipping charges.

With limited exceptions, we do not provide pre-paid return labels; you are responsible for covering shipping costs to return.

Online Returns Policy

Please be sure to send us your item(s) back in full accordance with our Return Policy:

  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and have original tags attached.
  • All merchandise must be returned in its original packaging.
  • For sanitation reasons, all swimsuits and face mask are final sale.
  • Returns sent back to our warehouse that have not been generated through our returns portal or by contacting our Customer Service team directly will be charged a $10 manual processing fee

To return by mail - The MOODSTORIES customer service team can be reached by email at order@moodstories.info and chat via our website during normal business hours. We will provide you with a return label that you may take to any of your local carriers.

 Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Returns Department. Once your return is fully processed, you will receive your refund in the form of store credit redeemable at MOODSTORIES.AE

Helpful Hint: MOODSTORIES is not responsible for returns until they reach our Returns Department. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit. Without proof of receipt and delivery, MOODSTORIES will not issue a store credit refund for your returns.

Shipping

WHERE DOES MOODSTORIES SHIP?

MOODSTORIES.AE propose a FREE Dubai shipping , and 20AED UAE shipping

ITEM AVAILABILITY

All items available for sale on the moodstories.ae website are expected to be in stock and available for shipment. Orders begin the shipping process as soon as your online purchase is complete. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. Currently, we do not offer advanced sale or backorder options.

SHIPPING METHODS AND COSTS DOMESTIC

If your order has multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.

Shipping and handling charges are based on your chosen method of shipment and are non-refundable, even in the event of a return. Please see the chart below for shipping costs and estimated delivery times. Please note that processing times can be 1 to 2 business days.

Order Total

Standard Shipping

Expedited *Unavailable for certain products

$0 - $74.99

$6.99

$21.50

$75+

Free

$21.50

Standard orders placed before noon EST Monday - Friday will be shipped the same day. Delivery will be in 5-7 days business days. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Orders that qualify for expedited shipping, placed before 2pm EST Monday - Friday will be shipped the same day. Delivery is guaranteed in 2 business days for those eligible products.

Standard

Expedited *Unavailable for certain products

5-7 business days

2 business days

I HAVEN'T RECEIVED MY ITEM.  WHO SHOULD I CONTACT?

All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. If you still think your order is missing, the MOODSTORIES customer service team can be reached by email at order@moodstories.us

WHY DOESN'T THE FEDEX OR USPS WEBSITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?

Once you receive a shipping confirmation email, tracking information may take 1-2 days to update from the time of shipping initiation. Orders shipped via standard shipping are typically delivered via US Postal service and can be tracked on USPS.com.

HOW WILL YOU NOTIFY ME IF THERE IS A PROBLEM WITH MY ORDER?

All order communication is done via email, so it's important that your email address is accurate and current.

I ORDERED A “PRE-SALE” ITEM, HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Pre-sale items are made available to allow customers to hold items before they actually make it into the inventory. These items won’t ship until after they become available in inventory. The projected ship date is always shown in the overview section of the product page.

SHIPPING FAQS

WHERE DOES MOODSTORIES SHIP?

MOODSTORIES.AE propose a FREE Dubai shipping , and 20AED UAE shipping

ITEM AVAILABILITY

All items available for sale on the moodstories.ae website are expected to be in stock and available for shipment. Orders begin the shipping process as soon as your online purchase is complete. Items are shipped once they are located in stock, your payment is approved, and the receiving address is verified. Currently, we do not offer advanced sale or backorder options.

SHIPPING METHODS AND COSTS DOMESTIC

If your order has multiple items and/or includes gift cards, they may be shipped from multiple locations and/or arrive in different packages on different dates, there are no additional charges for split shipments.

Shipping and handling charges are based on your chosen method of shipment and are non-refundable, even in the event of a return. Please see the chart below for shipping costs and estimated delivery times. Please note that processing times can be 1 to 2 business days.

Order Total

Standard Shipping

Expedited *Unavailable for certain products

$0 - $74.99

$6.99

$21.50

$75+

Free

$21.50

Standard orders placed before noon EST Monday - Friday will be shipped the same day. Delivery will be in 5-7 days business days. If there is a delay, we will notify you by email. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Orders that qualify for expedited shipping, placed before 2pm EST Monday - Friday will be shipped the same day. Delivery is guaranteed in 2 business days for those eligible products.

Standard

Expedited *Unavailable for certain products

5-7 business days

2 business days

I HAVEN'T RECEIVED MY ITEM.  WHO SHOULD I CONTACT?

All orders are processed Monday through Friday. Orders are not processed or shipped on weekends or holidays. If you still think your order is missing, the MOODSTORIES customer service team can be reached by email at order@moodstories.us

WHY DOESN'T THE FEDEX OR USPS WEBSITE RECOGNIZE THE TRACKING NUMBER FOR AN ORDER I PLACED?

Once you receive a shipping confirmation email, tracking information may take 1-2 days to update from the time of shipping initiation. Orders shipped via standard shipping are typically delivered via US Postal service and can be tracked on USPS.com.

HOW WILL YOU NOTIFY ME IF THERE IS A PROBLEM WITH MY ORDER?

All order communication is done via email, so it's important that your email address is accurate and current.

I ORDERED A “PRE-SALE” ITEM, HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Pre-sale items are made available to allow customers to hold items before they actually make it into the inventory. These items won’t ship until after they become available in inventory. The projected ship date is always shown in the overview section of the product page.

Website Information

I'M LOOKING FOR A SPECIFIC ITEM, BUT I NO LONGER SEE IT ONLINE. CAN I STILL GET IT?

If an item isn't pictured online, it is not available at this time, but we may be able to find out if it's coming back in. Just email order@moodstories.info or submit a support request by clicking here. Include the item name, description and SKU number, if you have it. We'll find out if and when it's coming back in!

WHAT TYPE OF CURRENCY DOES MOODSTORIES.ONE USE?

All prices and payment are shown in US Dollar (USD).

WEBSITE FAQS

I'M LOOKING FOR A SPECIFIC ITEM, BUT I NO LONGER SEE IT ONLINE. CAN I STILL GET IT?

If an item isn't pictured online, it is not available at this time, but we may be able to find out if it's coming back in. Just email order@moodstories.info or submit a support request by clicking here. Include the item name, description and SKU number, if you have it. We'll find out if and when it's coming back in!

WHAT TYPE OF CURRENCY DOES MOODSTORIES.ONE USE?

All prices and payment are shown in US Dollar (USD).